Troubleshooting

Sensors stopped logging

Once active, the plugin rechecks its key against the backend once a day. If a key is revoked or a site is paused in the dashboard, sensors detach automatically — usually within a day, without you touching WP-admin. A network hiccup or a backend outage during that daily check never turns logging off by itself; only an explicit rejection from the backend does.

To confirm what the plugin currently thinks is true:

wp hellolog status

License: reads active (sensors attached) or inactive — run wp hellolog test to validate. If it's inactive:

wp hellolog test

Events aren't appearing

Every tracked event is written to a local queue table first ({prefix}hellolog_queue) and shipped to the backend on a schedule, so a delay of up to a minute is normal. Work through it in order:

wp hellolog status            # pending / sending / dead counts
wp hellolog flush             # send the queue now instead of waiting
wp hellolog test              # confirm the backend still accepts the key

• Nothing queues at all — sensors are detached; see Sensors stopped logging above, and check whether the sensor you expected is disabled under Tools → helloLOG → Settings → Filters (or wp hellolog sensors).
• Rows sit in pending — the scheduled flush drains the queue every 60 seconds; wp hellolog flush skips the wait.
• Rows pile up in dead — the backend rejected them, most often a bad or revoked key. Fix the key first, confirm with wp hellolog test, then move the pile back onto the queue:
  Terminal

  wp hellolog requeue-dead      # dead -> pending
  wp hellolog flush             # send them now
  

The WP-admin log view shows an upgrade card instead of my logs

That's expected on the Free plan. Logging itself is unaffected — every event still ships to the backend and shows up in the dashboard — but the Activity Log tab under Tools → helloLOG in WordPress renders a card pointing at the dashboard instead of the events table. The read API and MCP are gated the same way. See Plans & limits for what each tier unlocks, or Plugin settings for the rest of the Tools → helloLOG screen.

I lost my site key

There's no "reveal" for a site key — recovery is rotate, not recover. A key is only ever displayed at creation time in the dashboard; only its hash is stored afterward, so a key that's gone is gone. From the dashboard, generate a new key for the site (up to two active at once, so the old one keeps working while you switch), paste it into Tools → helloLOG → Settings, and confirm with Send test event or wp hellolog test to activate it right away.